TexBox
| Question | Answer |
| Why use TexBox? | TexBox reduces the number of textphones and telephone lines needed within a company or organization by routing incoming text calls directly to Operators PC's allowing the Operator to communicate live text directly with a textphone caller and gives the ability to transfer calls to another Operator or Department on the same computer network. |
| How many Operators can be logged in to TexBox at one time? | At this time, the TexBox system can support up to 500 Operators logged in at one time. The number of Operators simultaneously having a live text conversation depends on the number of telephone lines installed. |
| When a textphone caller is transferred to another Operator, how does the next Operator know what the previous conversation was about? | When a textphone caller is transferred, all previous conversations in the particular call are also transferred with the time and date and from which Operator. |
| Are there any benefits of this system to the textphone caller? | Yes, the caller can choose from a list of options displayed on their textphone in order to be routed to a relevant department without the need to hang up and dial a different number for a different department. As well as this, the call is more likely to be answered as there would be more operators available. |